We understand that not everything works out as planned so we are offering you 30 day returns from receipt of goods within Australia.
It is the responsibility of the customer to send their goods back to us. Please email firstname.lastname@example.org for our returns address.
We give you 20% off your next order when you send your items back to us! Once we receive your return, we will process your refund or exchange and email you your discount code. Be sure to check your email.
Returned items must be returned in their original saleable condition, unwashed and unworn, with tags attached.
We do not accept returns on:
2. Clothing that has had tags removed or has been worn
3. Shoes/belts that have been scuffed or worn
We are a sustainable business working hard to reduce our carbon footprint - we are aiming to minimise our carbon emissions and hope that you feel the same. Please choose your size carefully to minimise unnecessary back and forth in shipping.
You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We recommend using a trackable shipping service, as Matilda Life takes no responsibility for tracking your return.